As CEO, Where Do You Spend Most of Your Time?

On Monday I had a room of 30+ entrepreneurs glaring at me.  They had just been told that where they should be spending most of their over-worked and overwhelmed working lives wasn’t even close to what they have been doing.

It started when I asked them how much time they spend in the following three basic areas of (any) business:

1)     Marketing—promoting your company, the brand, and the products and services;

2)     Production—making your products and/or servicing your clients; and

3)     Administration—running all office-related activities.

The room fell silent when I told them how much they should spend:

  • Marketing:  60-80%
  • Production:  10-30%
  • Administration:  10%

Soon after the hushed silence, the protests began, starting with a clothing designer saying her skills and talent were in producing new lines of clothing, clearly production.

I asked her, “How’s biz?” After a somewhat uncomfortable moment of looking away she said, “Not too great.”  The rest of the protests quickly dissipated. If your product or service sits on a shelf somewhere because people are not buying it, the best design or production-related work in the world won’t mean a thing!

There is no one in your company that can sell your company better than you. No one.  Because you are the brand, you have the passion for what you do, and you are the leader in your business. That means everything to the outside world.

Now that doesn’t mean you have to do all the marketing.  If you have a team, your job would be best spent in the higher-level activities, like creating JV’s (Joint Ventures), landing new clients, introducing new marketing strategies, and so on.

Still not convinced?  Take a look at some of the world’s most successful entrepreneurs/leaders and you’ll see where they spend most of their time.  People like Steve Jobs from Apple, Richard Branson from Virgin, and the late Anita Roddick from The Body Shop.  Without them leading the brand and marketing of their businesses, there is no way they would have been nearly as successful.

Here is where entrepreneurs get tripped up in making sure they spend 60-80% in marketing:

  • Don’t like marketing—instead of avoiding it and/or delegating the parts you should do, find the creativity and passion in them.
  • Nobody in the Company is as good as me at “X”—that may be true, but is it really necessary they are as good as you?  If so, then you need to look harder for the right person and/or ramp up your training so you can delegate.
  • Addictions to technology—like e-mail, social media, and other electronic distractions.  This one is the #1 time drain for entrepreneurs.  Learn how to turn it off, shut it down and let it go.
  • Too much business coming in—after doing an effective marketing campaign, you are now scrambling to service the new clients.  Known as the feast or famine Catch-22, you must build the infrastructure to manage growth in a sustainable way.

Once you get your “trip ups” handled, commit to 60%+ of your time in marketing,and put supporting systems and structures in place to handle the work load, will your company’s sales and success will show up in a fairly short period of time.

ACTION STEPS

Take a good look at how you are spending your time.  Do a “Time Audit” for a week.  How much do you spend in Marketing, Production and Admin activities?

If Marketing is less than 60%, determine what areas of marketing could use your TLC.  Then figure out where you can restructure your time and tasks to accommodate the time needed to get that handled.

To shift your time allocation, make sure you get your infrastructure in place to accommodate those tasks that need to be done, just not by you.

Start by taking a hard look at delegating these tasks.  Let go of those things you are good at, but don’t need to be done by you.  Also, let go of time wasters, especially with technology and gadgets.  Social media is cool, but definitely keep it in check, for example.  Give yourself a set amount of time to spend on these tasks.

Then schedule your new tasks and priorities in your calendar right away. Depending on what you set up, you should see results within a few weeks.

—–

About the Blogger:

Since 1987, Stefan Doering has been pioneering new approaches to environmental business and sustainability.

After starting one of the first green retail businesses in the country and growing it to one of the largest, Doering has worked with hundreds of green businesses as well as teaches green entrepreneurism for various NYC programs and at Columbia University’s Center for Environmental Research and Conservation.

Stefan has been featured on the CBS Evening News, Good Morning America, The New York Times, Wall Street Journal, Bloomberg TV, and dozens more.

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3 Responses to “As CEO, Where Do You Spend Most of Your Time?”

  • Nice blog.

    I must say that most of the people usually see what they are good at and do the same. But as far as running a business is concerned it requires some set of rules to be followed which have been mentioned here.

    Thanks.

  • bob:

    Remember the story of the blind guys and the elephant? One felt the tail and thought it was a rope, another touched a leg and thought it was a tree trunk. Partly right, but not really an elephant until you assemble all the pieces and have them running smoothly together.

    Same with a business. Success comes from the integration and synergy of all the key functions – production, marketing / sales, financial mgmt, and all the rest. If one fails, then the whole enterprise is in jeopardy.

    The CEO’s job – even if she’s the only employee – is to orchestrate the optimum mix of time, $$$ and effort devoted to each.

  • I agree with Bob. The company needs all those functions to be done. The CEO’s job is to find the best person available to do them and orchestrate their work together. Probably the 30+ people in the room ran very small companies so they might be the best person AVAILABLE at this stage.

    Notice that the CEO’s mentioned as marketers, Jobs, Branson & Roddick, all run/ran companies that sell to consumers so that helps. But Jack Welch @ GE wasn’t the head marketer. Neither were many other great CEOs.

    Of course the comparison between Apple or GE and a 5 or 25 person company is misleading. It’s like comparing the clothing needs of a 3 month old with that of an army. Sure they all need clothes, but the details are not always transferable.

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